Understand customer requirements
Technical, schedule, legal and economic requirements are clarified early and recorded transparently.
DIN EN ISO 9001:2015
Quality policy
The quality policy describes what good work means at Ch.Batsch and how we secure quality in daily operations.
Our quality promise
Technical solutions aligned with requirements, safety and sustainability.
We develop, build and operate technical solutions so that customer requirements, safety, economics, sustainability and traceability are aligned.
Quality is not a final inspection. It results from clear requirements, reliable planning, qualified employees, suitable resources, traceable decisions and an open approach to feedback, deviations and improvement.
Our principles
What good work means to us.
Assume responsibility
Management, process owners, quality management and employees jointly ensure that the management system works.
Control processes
Processes, evidence, objectives, indicators, reviews and actions are managed in the quality system.
Use errors as learning signals
Feedback, complaints, nonconformities and audit findings are evaluated and converted into effective improvements.
Secure competence and resources
Qualified people, infrastructure, test equipment, IT and knowledge are the basis of reliable work.
Act sustainably
Our recycling and distillation solutions conserve resources and help customers keep solvents in circular use.
Management commitment
Management commits to meeting DIN EN ISO 9001:2015 and applicable legal, regulatory and customer requirements. It defines quality objectives, regularly reviews the management system and provides the resources required for improvements and changes.
The policy provides the framework for measurable objectives. It is communicated internally and reviewed annually and whenever significant changes occur.
What this means in daily work
- Customer feedback is recorded and processed traceably.
- Employees use current information, process descriptions and evidence.
- Deviations are addressed openly and actions are closed effectively.
- Odoo, BatschNet 2.0 and Microsoft 365 are used as binding work systems.
- Processes are improved when data, audits, customer feedback or employees identify opportunities.
Approved original
German quality policy PDF
The version published in BatschNet 2.0 is authoritative. This translation is provided for information.